At Brit Style Fashion, we want you to love every item you purchase from us. However, if something isn’t quite right, our return and exchange policy is designed to make the process as smooth and straightforward as possible. Please review the details below to understand our requirements and processes for returns, exchanges, and refunds.

Return Eligibility and Timeframe

We accept returns within 8 working days from the date you receive your order. To be eligible for a return:

• The item must be unused, unworn, and in the same condition as when it was delivered.
• Original tags, labels, and packaging should still be intact, as items without these cannot be accepted.
• Footwear, accessories, and boxed items (such as jewelry) must be returned in their original boxes and include any accompanying accessories or documentation.

If you meet the above conditions and return the item within the 8-working-day window, you are eligible for a full refund or exchange. Please note: Any returns received after the 8-working-day period may not be eligible for a refund or exchange, unless under exceptional circumstances.

How to Initiate a Return

To start the return process, please follow these steps:

1. Contact Us: Email our customer service team at [email protected] with your order number, item(s) you wish to return, and reason for the return. Our team will guide you through the process and issue a return authorization if eligible.
2. Pack the Item Securely: Package your return carefully to avoid any damage in transit. Use the original packaging if possible, ensuring that tags and labels are in place.
3. Return Shipping: You are responsible for the cost of return shipping unless the item is faulty or was sent incorrectly. We recommend using a tracked delivery service to ensure the item is returned safely to us.
4. Confirmation of Receipt: Once we receive your return, we will inspect the item and send a confirmation email. Please allow up to 5 working days for the return to be processed and refunded.

Exchange Policy

If you would like to exchange an item for a different size, color, or style:

• Initiate the Process: Follow the same steps as above, specifying in your email that you would like an exchange.
• Availability: Exchanges depend on stock availability. If we cannot fulfill your exchange request, we will notify you and offer a refund instead.

Refund Process

Once your return is inspected and approved, we will process a refund to your original payment method. Please note the following:

• Processing Time: Refunds typically take 5-7 business days after approval, depending on your bank’s processing times.
• Shipping Costs: Original shipping fees are non-refundable, except in cases where items are returned due to a fault or incorrect delivery.
• Notification: You will receive a confirmation email once the refund is processed.

Non-Returnable Items

For hygiene and safety reasons, we are unable to accept returns on:

• Earrings and other intimate items.
• Gift cards and any promotional or free items.
• Items marked “Final Sale” or “Non-Returnable” at the time of purchase.

Faulty or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos and details of the issue. We will prioritize your request and arrange a replacement or refund at no additional cost. For defective items, the return shipping fee will be waived.

Important Information

• Late Returns: Items returned after the 8-working-day period may not be eligible for a refund or exchange, subject to our discretion.
• Condition of Returned Items: Items that are damaged, used, or not in a saleable condition may not be accepted.
• Customer Responsibility: Until we receive your returned item, it is your responsibility. Brit Style Fashion is not liable for returns lost or damaged in transit.

Contact Us for Further Assistance

We understand that returns and exchanges are sometimes necessary, and our customer service team is here to assist you. If you have any questions or need help with your return, please reach out to us at: Email: admin@britstylefashion.co.uk

Thank you for shopping at Brit Style Fashion! Your satisfaction is our priority, and we are committed to making your shopping experience as pleasant as possible.